It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trello - Jira Integration issues

we are trying to hook up the Trello / Jira integration and are running into issues with it recognizing an existing user in Jira.    Has anyone else run into this problem?   We're wondering if it has to do with Jira being a SSO application and so it's not recognizing the user name and password that have already been set up.


Also note, the URL that links to our instance of Jira is jira.our-domain.com NOT atlassian.net although when we change the URL to that format it recognizes it.  I don't think this matters as I'm pretty sure this is an SSO issue.

1 answer

Are you using Jira Power-up on Trello?  This allows you to:

  • Link Jira issues to cards, connecting different teams across your organization.
  • View important issue information on the detailed card view.
  • See if your linked issues are done at glance (from the front of the card)
  • Automatically links the Jira issue back to a Trello card so everyone in your team knows how something came to be.
  • Quickly jump to your Jira project by creating a link on your board.

When you say it's "not recognizing an existing user in jira"... are you talking about he's having login issues?  Also check to see if the user that is not being recognized has a different username (or email with atlassian) in Jira vs. Trello.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,506 views 12 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you