Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Teams voicemails to Cards

Our tech support uses Microsoft Teams as their phone service. When calls come in they go to voicemail and they get them in Outlook. From there they put the voicemails and info from the email into a card in Trello. Up until a week or so ago they could just drag and drop the entire Outlook email with the voicemail attachment and everything right into the card and it worked without any issues.

Now when they drag the emails, or even just the voicemail attachment, over to a card it is not working. It will show the file in the card but it has zero bits of information. If anyone else has had this issue and has a fix that'd be great. 

They have tried both the web-based app and desktop versions and still experience the same issue. 

1 answer

0 votes
Lara Atlassian Team Jun 14, 2022

Hi Kyle,

Thanks for reaching out!

Just to confirm, was this working before?

Do your tech support teammates have full permission on that board? Does the issue persist across different browsers?

The Trello Team


Sorry for the late response. It started working again randomly last week. Then every once in a while it won't again. Happens in every browser as well as with the desktop app. It worked the week before I made this original post just fine. The teammates have full permission on that board. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,342 views 28 40
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you