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Switching Gmail Account

Karen McCarthy
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 1, 2024

Hi! I am signed in to Trello through a Gmail account, but I am in the process of closing down this gmail account and want to transfer my Trello account to a new gmail account but every time I try to change it I get locked out. 
I went to change the email address and it let me, but then when I go to sign in it says there is no record of the new email address having an account. 
Would love some advice! 

Thanks!

1 answer

0 votes
Austin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2024

Hello. If the email change was complete an email notification should be in your inbox. If that's not the case, you can try logging in with the previous email again.

You can check if the email address exists on our system by entering it here: https://id.atlassian.com/login?  After entering your email, click continue.  If the continue button says "sign up" after clicking it, the email does not exist in our system. 

I hope this info helps. Feel free to let us know if you have any questions. Thanks!

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