Successfully moved the board to a new workspace, but it still only appears in the old workspace

Stefanos Blioumis November 14, 2024

Hello,

I'm trying to move a board to new workspace in a free version of Trello. I'm admin in both and both workspace are public.

When I try to change the workspace from board settings I get the "You don't have permission to see this board"

image.png

Nevertheless, I can see the board listed in the left panel below the workspace I wanted to move it. If I choose the board from the left panel and check its settings, it shows again that it has been moved successfully.

Now, if I move between workspace and boards then the board "moves" back to its initial workspace, but if I check its settings it shows the new Workspace!

After all that, once I go to another board and/or close/reopen Trello, the board goes back to the initial workspace both listed and in its settings.

The board has a lot of history and archived items that we don't want to lose by just copying the board.

 

1 answer

1 accepted

0 votes
Answer accepted
Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 15, 2024

Hi Stefanos, welcome to the Atlassian Community!

It's an uncommon behavior. Could you please open Trello using an incognito browser window and let us know if you have the same issue?

Stefanos Blioumis November 15, 2024

Hi Carolina, nice to be here!

Just tried (Firefox private browsing) but same result. My initial attempt was on Trello desktop app.

Stefanos Blioumis November 15, 2024

I've made one more try from mobile app and and it didn't work. I got the following message:

image.png

But workspace has only 8 boards

Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 15, 2024

Thanks for sending the screenshot, @Stefanos Blioumis!

The limit mentioned in the ticket is about the collaborators. You can only have 10 collaborators in a free Workspace, so if you move a board with members that are not part of that Workspace, you'll get this error message. You can find more details about this limit here:
Collaborator Limit for Free Workspaces

You can either:

Let me know if it helps!

Like Stefanos Blioumis likes this
Stefanos Blioumis November 18, 2024

Thank you Carolina.

I've removed some collaborators and it worked.

Like Carolina Lopez likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events