Subscription Problem

[jfero_ekirkpatrick_com]

The platform that I belong to is not recognizing our annual subscription, which was paid last month. 

Harbour Club HOA:   Harbour Club HOA (harbourclubhoa) | Trello

Annual Subscription Payment:  4/3/2024    $480.00    Fifth Third MC Card

Invoice #:  043024-290-LM

Receipt #:  TRINV-24200939

Also, we are trying to reduce the number of members.  This is a group-managed account, members are added and deleted annually, and no one currently involved knows who is designated as administrator for the account. 

[Alex W]

Hi @jfero_ekirkpatrick_com - we do not support billing issues over the Community. I can see you've raised CA-3026194 to discuss this - we're waiting on your response on this ticket. Your subscription is currently disabled due to non-payment. 

[jfero_ekirkpatrick_com]

Where do I find CA-3026194 to respond?  I have the Atlassian-Trello receipt # TRINV-24200939 for invoice # 043024-290-LM:  $480.00 paid on 4/3/2024 to renew the account's Premium subscription.

Communication on this matter has been very difficult, as there seems to be no way to contact someone directly.  Please contact me at 317-558-5401 or jfero@ekirkpatrick.com.

[Alex W]

Hi @jfero_ekirkpatrick_com - we've already responded to this support request, please check your emails for this. We cannot call you directly.