Back story - we submitted a new version of our app to Slack but when they put it into the slack App Store it seems like it’s being treated as a new app (ie it is not using previous authorizations like it is supposed to). This could be Trello’s fault. This could be Slack’s fault. Regardless, we both apologize as this is an experience we did not intend to happen and we are trying to figure out how to resolve it
BUT, it does seem like if you don’t want to wait just redoing the whole app and reinstalling it on the slack side would fix it.
Done it many times, also in the exact sequence of your message. Nothing happens.
The account relinking seem ok when setup but when I add a new card nothing is notified on Slack.
If in Trello I go to "menu" (right panel), Slack, Edit settings of the powerup, I receive this:
Have you tried manually revoking the token for the Slack Power-Up?
You can revoke it by going to your account settings page, and pressing the Revoke button next to the Slack power-up under Applications.
Also try disabling and re-enabling the power-up afterwards.
And then run the same slack commands to relink the board.
After getting approval, I re-auth'ed, used "/trello reset" and "/trello setup" commands in my private Slack channel and I still get this message: No longer authorized to post alerts on behalf of the creator.
This powerup has been critical in knowing when new requests have been made to my business unit.
What other steps are there to get this working?
Can anyone from Atlassian create a video to show us what you are doing? I have tried to do all of these things. I can't add another slack team and I can't remove the old slack teams - even on the Slack side. I revoked. I removed the workspaces. I removed personal data. Nothing. Why not just show us??!!
@Bryan Liao OK, I tried again. I removed the personal settings in Slack, removed the Power-Up from all boards except for one Trello team, invited Trello to the dedicated Slack channel, unlinked the Slack team from the Trello team and linked the Slack and Trello team again. Now it is working again
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