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Slack Alert Preferences won't Save

Fi I'm New Here Feb 09, 2021

I followed the instructions here: https://blog.trello.com/slack-power-up-trello-alerts

However, it won't save when I change which boxes are checked. 
I click "Done", but nothing happens. I hit the back arrow and then go back into the preferences and the changes I made didn't save.

Or sometimes it won't even show a "Done" option (I think this happens when someone else initiated it.)


Help!

Screenshot 2021-02-09 at 4.29.35 PM.pngScreenshot 2021-02-09 at 8.17.00 PM.png

1 answer

0 votes
Cody C_ Atlassian Team Feb 12, 2021

Hi Fi! Those changes should save automatically, so it sounds like something might not quite be connecting for you.

I'd suggest trying to make those changes from within Trello from a second browser, or asking a colleague to edit those settings to see whether it's isolated to you, or more widespread.

If you're still having trouble, you may want to try uninstalling the Power-Up (be sure to revoke the token on your https://trello.com/my/account page as well), then reinstalling it to see if that lets you edit those alerts. 

If not, don't hesitate to get in touch with us through our contact form and we can help take a closer look: https://trello.com/contact

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