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Since change to Atlassian, Trello keeps logging out of my account and can´t remember settings

I´ve got it on my start pages in chrome and now everytime I open it, I have to login, set the menu bar to alway open anda a few steps more.

 

Any ideas of why and how to solve it?

 

Thanks!

1 answer

0 votes
Vini Atlassian Team Apr 03, 2020

Hi Sebastián,

We didn't have any reports of this issue before, could you please open a support ticket, so we can share screenshots and take a closer look at your case?

Hi Vini, I´m sending it now trough the help section in trello. I´ll update this post with the answer you give me, if succesfull.

 

Thanks!

Hi, yes same happening to me. every week I have to log in. Not the best first impression of a company if they are adding extra steps for the user. Hopefully this can be resolved?

I continue to have this problem, and it's made Trello almost impossible to use. I get logged out after ~30min. Trello used to stay logged in for days, with the login surviving laptop sleep/hibernation, and moves between different networks (home/work) so the IP address changed.

Now, I'm forced to log in multiple times per day while my laptop has not moved and has stayed powered on.

I whitelisted id.atlassian.com and trello.com, it worked for me.

I needed to login everytime I started Firefox, now I keep logged in.

In my settings all cookies are cleared everytime I close Firefox, but I don't want to sign in on Trello everytime. So I whitelisted Trello to keep its cookies, but it was not enough, I needed to whitelist atlassian also, and that worked.

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