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Reset password (I use Google SSO.)

IT Admin Rebbix March 19, 2024

Hello, I am trying to change my password in order to change my email.
I don't remember the old password because I use Google SSO.

The problem is that the e-mail for password recovery does not arrive (only the e-mail about changing the password does not arrive, all others from Atlassian work). What should I do?

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Perisic Nikola
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March 19, 2024

Welcome to the community @IT Admin Rebbix !

This usually happens when your email address has been put on the suppression list by Atlassian in order to avoid spam. I have tagged Atlassian on this request. If you don't receive the response in some time, raise a support ticket asking for removal of the address from the suppression list.

IT Admin Rebbix March 19, 2024

Thanks, I will do so if nothing changes

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