Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,466,614
Community Members
 
Community Events
176
Community Groups

Problem when updating to premium

Hi, thanks in advance for your kind support.

I have a problem when updating from a free account to a premium one.

Trello is automatically showing that I am buying two accounts and there is no way to switch to one. I don't need two accounts, I only need one.

How can I fix the issue?

 

Thanks.

2 answers

1 accepted

0 votes
Answer accepted
Laura Holton Community Leader Dec 13, 2021

Hi @Andrea Baldoni 👋

Welcome to the Community! I'm sorry to hear you're having problems upgrading, let's see if we can get this sorted for you.

Quick question do you have multiple Workspaces? Trello's plans work per Workspace so it could be that they are trying to upgrade two workspaces? 

All the best,

Laura

Hi @Laura Holton ,

 

Thanks a lot for your kind support.

 

I discovered I had a guest which was sharing Two boards.

 

I deleted him and as a risult fixed the issue.

 

Thanks again.

 

Best regards

0 votes
Alex Waite Atlassian Team Dec 13, 2021

Hey @Andrea Baldoni - the description I gave about how subscriptions work in this thread will probably help you: https://community.atlassian.com/t5/Trello-questions/IT-Team-and-License-members/qaq-p/1884259

If you're being asked to pay for two billable users, it's because you have two billable users in the workspace you're trying to upgrade. You may need to remove a second workspace member or a multi-board guest. 

Alex Waite Atlassian Team Dec 13, 2021

On top of that, I can see my colleague Sagar confirmed that with his investigation when you raised a ticket with us last night. 

Hi,

 

Thanks a lot for your kind support.

I discovered I had a guest which was sharing Two boards.

 

I deleted him and as a risult fixed the issue.

 

Thanks again.

 

Best regards

Like Alex Waite likes this

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events