It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem viewing Trello Boards

Hi All - 

I used Trello to set up pacing through some content for a handful of students.

Some students are doing fine, but a handful are getting access issues or seeing the Boards as private when they try to log in again. 

Since I am a newish user, perhaps I did something incorrectly because they are all saying they are logged into 1 google account only and trying to access via the google button for logging in. 

Here are the two things I did-

I have a main board that I invited them all to join from the board (+members button -> enter their email address and had send the link option visible). I made them all members of the Team this Board is in.

Also, I created a Team for each student and so I could copy a Board template to it.  Then, I invited the student to the Board. 

Should I have added them all to their Teams, too?

The students who are not having issues are doing well and liking it!

Thanks for any trouble shooting ideas for the other students. 


1 answer

0 votes
Teddy Atlassian Team Oct 04, 2018

Hi Kara!


We'd be glad to help you get that figured out.


Can you please reach out to our support team directly at, and please include a link to the inaccessible board, along with the username or emails of the accounts unable to access it?


Thanks in advance!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,620 views 15 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you