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Premium account payment/ billing via invoice - is it possible?

Chris Knighting November 8, 2021

Hello, I work for a Dutch university, within a small team of 8 project developers and finance professionals. We use Trello standard all the time for project development workflow logging/ monitoring. Brilliant tool. Recently tried Premium on trial and LOVED the extra data we were able to capture on each project card. Now we want to pay to upgrade all user accounts....but of course, being in the Education sector, we can only pay via invoice. Can I find an easy way to set this up for Premium? Nope, nothing obvious. Tried contacting the Sales team but of course they algorithm behind the contact form spots me as a likely Premium user and simply tells me to get my credit card out. So, anyone have any advice for this probably very simple problem I'm encountering? Thanks in advance.

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Suvradip Paul
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November 8, 2021

I would echo with @Jack Brickey  for this. I think dedicated Atlassian Support is best place to sort this out.

Chris Knighting November 8, 2021

Very good of you to offer that advice, many thanks!

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Jack Brickey
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November 8, 2021

You would be best served to open a Billing support inquiry here - https://support.atlassian.com/contact/#/ 

Chris Knighting November 8, 2021

Excellent, I thought of doing that but then decided to ask here first in case there was a better way. Thanks a lot for the advice!

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Karsten D_ Wolf
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April 2, 2024

Hi Chris,

have you sorted this out with support? We have the same problem here at a German university.

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