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Power-up function stopped BOX and Slack, ENT Trello

Using the BOX and Slack power-ups. When installed and until yesterday they worked as expected.

I am not aware of any changes.Today my favorite functions have stopped working.

When attempting to attach a document in BOX to a Card, after selecting the doc to attach, I click on the "Choose-1" button and nothing happens in the browser and the attachment doesn't appear. 

Also, when trying to use the Slack power-up to "Send via Direct Message", I click on the option to "Send via.." and nothing happens in the browser.

Using Fiddler to look at the HTTP traffic, I see the Fetch Command for the request go to the Server and then the Server responds with a "HTTP500 - Server Error". I am thinking that the Server Error may be caused by something being broken in the Fetch such as Token or something..

Anyone have a clue to offer about what to do next? Ever have a power-up cease to function? How did you restore the function?

Thank you so much for your help!  

1 answer

0 votes
Ryan Atlassian Team Apr 28, 2020

Hi Mark,

One thing that could impact this is browser extensions - if you have added any new ones recently or these have been updated, this can impact the performance of Power-ups. Could you try disabling these to see your two Power-ups work again?

If not, I'd recommend writing to support who can troubleshoot more specifically with your account. Here is where you can contact support:

Enjoy the rest of your week!


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