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BARRAULT Philippe
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December 11, 2024

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 12, 2024

Hello, BARRAULT Philippe!

Welcome to the community

It seems you are running into a known issue that is being tracked in the following bug report here: TRELLO-865.

I have added this ticket to this bug as an internal comment for our engineering team to see and reference if needed as well as align priority. I would also encourage you to visit that bug, log in with your Atlassian account, and click Start watching this issue on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email. 

There are a number of factors that determine how Atlassian prioritizes bug fixes. You can learn more about this by reading the Atlassian Cloud Bug Fix Policy

A workaround that might work is to ask those users to set their profile picture to be visible to "Anyone", we are still investigating if this works for all cases. Ask those users to access https://id.atlassian.com/manage-profile/profile-and-visibility and check who has visibility to see their profile picture and set "Anyone". Then refresh your page, and let's see if it'll solve the problem.

Kind Regards
Alisson
Trello Team

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