Payment issue and no support

Art Leads December 17, 2024

Hello, from the 4th of december i'm facing payment issue, all my credit cards used to pay the invoice are declined and I made 2 requests but no one is answering for 2 Weeks. Please Help, we are in mess at work.

Regards,

2 answers

1 accepted

1 vote
Answer accepted
Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 17, 2024

Escalated. You should hope to be contacted within the next 2 days 

Art Leads December 18, 2024

Thank you very much i'l be waiting

1 vote
Renato Fagaraz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 19, 2024

Hi @Art Leads !

Thanks for reaching out and @Dreamsuite Mike for escalating this! We're from the support team, and I totally get how frustrating payment issues can be, especially when it's affecting your work. The best folks to handle this are our billing team, and they're already looking into your open requests. You should hear back from them soon.

Just a quick tip: opening more requests won't speed things up and can sometimes slow things down. Hang tight, and they'll be in touch shortly to sort this out.

If there's anything else you need, feel free to ask!

Cheers,

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