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July 11, 2022

Hello together, 

we have a problem with our Trelloboard it closed our Upgrade. Now we are not able to use the whole System. They say it is because our Creditcard doesn't work but there is enough money on it. What can we do to use it today?


Best regards

1 answer

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 17, 2022

Hi Ouiam,

Thanks for reaching out!

Your Workspace admins will be able to update the credit card associated with the subscription. Are you able to reach out to your Workspace admins for this?

You can find who your Workspace admins are by going to, selecting the Workspace, then clicking on the Members tab.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

The Trello Team

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