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Password reset email not being received

Deleted user Apr 15, 2019

Hello. A member of my team is not receiving the password reset email and is locked out of his Trello account. 

It is not in a spam folder. 

Please advise!

 

Thank you,

 

Lyndsey

2 answers

0 votes
Jodi LeBlanc Community Leader Apr 15, 2019

Hi @[deleted] I would recommend contacting your IT support to ensure Trello's email has not been black listed. You should also send a note to support@trello.com so they can investigate what may be happening to this email.
Hope this helps,

Jodi

0 votes
Iain Dooley Community Leader Apr 15, 2019

@[deleted] this is usually due to Trello having received a bounced email notification in the past from that address. Their system (I have an inkling they're using SendGrid) will then put a block on that address. If you email support@trello.com they'll remove that block for you.

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