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Package tracker Power-up on Trello: Tracking updates are delayed

Hello,

I use the Package Tracker power-up on Trello regularly for USPS and FedEx to track incoming and outgoing shipments.

Normally, the tracking information on the cards would update within an hour or less, but lately I have noticed the tracking information on the cards is delayed by several hours and I have to go to the official tracking sites to get up-to-date information. Refreshing the page doesn't update the information on the cards.

I also noticed the timestamps on the tracker power-up shows my local time instead of the carrier's scan time. I might be wrong but it wasn't like that before.

What is the solution to these issues?

Thanks.

Allen L.

1 answer

0 votes
marc Community Leader Feb 01, 2019

@Allen L.My suggestion is to contact the Package Tracker power-up support.  It looks like it's on their side.

It appears the Package Tracker is maintained by the Trello team. I have contacted them and they have replied they are looking into this

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