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PDF slow to open in a card

I work on a magazine and am used to uploading PDFs of features to Trello cards – I've been using Trello for a year or so this way.

Lately, the PDFs are taking a very long time to open when I have a card open. It's not because the file is too big, because if that was the case, Trello wouldn't upload the PDF at all. I always close cards when I'm not looking at them.

I'd appreciate any advice!

1 answer

0 votes
Lara Atlassian Team Oct 29, 2020

Hi Sarah,

Thanks for reaching out! Sorry to hear you're having trouble loading PDFs in your cards.

Would you mind performing a hard refresh of your browser to see if that changes anything?

Chrome: Windows - Ctrl+F5 / Mac - Command+Shift+R
Safari: Mac - Option+Command+R
Firefox: Windows - Ctrl+Shift+R / Mac - Command+Shift+R

Look forward to hearing from you,

The Trello Team

Hi Lara, thanks so much for getting back to me! 

I tried that, but afraid it didn't work. I'm on a mac. Just to be really sure I did the right thing: I opened Chrome and pressed command-shift-R, then opened Trello and did the same.

Just tried launching Trello in Safari and the PDFs wouldn't open at all – I just got a grey screen! I tried more than one PDF in case it was the individual one that was the problem.

Any thoughts...?




Lara Atlassian Team Nov 04, 2020

Hi Sarah,

Thanks for trying!

Do you have any browser extensions installed? If so, would you mind trying from an incognito/private window?

Otherwise, have you had any issues with your network at all?

The Trello Team

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