Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

PDF slow to open in a card

I work on a magazine and am used to uploading PDFs of features to Trello cards – I've been using Trello for a year or so this way.

Lately, the PDFs are taking a very long time to open when I have a card open. It's not because the file is too big, because if that was the case, Trello wouldn't upload the PDF at all. I always close cards when I'm not looking at them.

I'd appreciate any advice!

1 answer

0 votes
Lara Atlassian Team Oct 29, 2020

Hi Sarah,

Thanks for reaching out! Sorry to hear you're having trouble loading PDFs in your cards.

Would you mind performing a hard refresh of your browser to see if that changes anything?

Chrome: Windows - Ctrl+F5 / Mac - Command+Shift+R
Safari: Mac - Option+Command+R
Firefox: Windows - Ctrl+Shift+R / Mac - Command+Shift+R

Look forward to hearing from you,

Lara
The Trello Team

Hi Lara, thanks so much for getting back to me! 

I tried that, but afraid it didn't work. I'm on a mac. Just to be really sure I did the right thing: I opened Chrome and pressed command-shift-R, then opened Trello and did the same.

Just tried launching Trello in Safari and the PDFs wouldn't open at all – I just got a grey screen! I tried more than one PDF in case it was the individual one that was the problem.

Any thoughts...?

Thanks,

 

Sarah

Lara Atlassian Team Nov 04, 2020

Hi Sarah,

Thanks for trying!

Do you have any browser extensions installed? If so, would you mind trying from an incognito/private window?

Otherwise, have you had any issues with your network at all?

Lara
The Trello Team

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

197 views 10 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you