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Open attachment in the browser via the Trello app leads to <Code> AccessDenied </ Code>

Hello, sometimes we get errors when opening a PDF file from the Trello app in the browser. However, if we open the card directly in the browser ( everything works. What is it, where is the mistake?

Error code:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Code> AccessDenied </ code>
<Message> Access Denied </ Message>
<RequestId> DB486BC3CCF55AF8 </ RequestId>
SMPfYm0NEmphZLRkzgyUK3lR2mmYm5oMBe49rdd4cLLNx7pqwH3CKYBJ6Fx6tEm5Ca8pcEirZRo =
</ HostId>
</ Error>

Thank you for your help


1 answer

0 votes
Teddy Atlassian Team Oct 29, 2018

Hi Bernd,


If you don't mind, can you please reach out to our support team directly at so that we can help troubleshoot what might be happening?

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