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Open attachment in the browser via the Trello app leads to <Code> AccessDenied </ Code>

Bernd Rammler October 25, 2018

Hello, sometimes we get errors when opening a PDF file from the Trello app in the browser. However, if we open the card directly in the browser (trello.com) everything works. What is it, where is the mistake?

Error code:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code> AccessDenied </ code>
<Message> Access Denied </ Message>
<RequestId> DB486BC3CCF55AF8 </ RequestId>
<HostId>
SMPfYm0NEmphZLRkzgyUK3lR2mmYm5oMBe49rdd4cLLNx7pqwH3CKYBJ6Fx6tEm5Ca8pcEirZRo =
</ HostId>
</ Error>

Thank you for your help

trello.png

1 answer

0 votes
Teddy
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 29, 2018

Hi Bernd,

 

If you don't mind, can you please reach out to our support team directly at https://trello.com/contact so that we can help troubleshoot what might be happening?

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