Online log-in works, but Mac app login does not

[Thomas Jackson]

Dear Atlassian community, 

At the moment, I can log into my trello account online through the Atlassian portal with my email and password. However, when I try to log into my trello account on the App from the Mac store with the exact same email and password, I get the following message:

Incorrect email address and / or password. If you recently migrated your Trello account to an Atlassian account, you will need to use your Atlassian account password. Alternatively, you can get help logging in.

I've tried re-setting my password (the link for re-setting the password goes online to Atlassian) and uninstalling and re-installing the App, and still don't get any results. Does anyone have any potential solutions? 

All the best,

Thomas

[Victor N]

Hi Thomas, 

Sorry to hear that you aren't able to login into the Mac app. Please try to "Reset the app Local data" as shown in this screenshot: https://share.getcloudapp.com/E0uZ42WK 

Then try logging in again, and let's see if the issue persists. 

[Thomas Jackson]

That's worked. Thank you very much!