One of my Trello Boards disappeared

Ana Carolina Rocha July 29, 2024

I lost wifi connection while logged in on Trello.

Later on, when connection came back, the board was completely empty. It has me and the other user on it, the activity doesn't show anything unusual that either I or she could have done to delete it.

I looked it up multiple times and also in the closed boards, without success.

Can't obtain support. Pls help...

It was my most used and most important board!

1 answer

0 votes
Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 31, 2024

Hi Ana,

Sorry to hear that you're having issues with your most important board! Are you able to access it now or is this still missing? It could also be the connection not loading your board contents correctly. Are you able to troubleshoot your browser for me:

  • Disable all extensions and customizations in your current browser
  • Use a private/incognito browsing tab
  • Try using a different browser on the same computer
  • Connect to a different network (like your mobile data)

For more troubleshooting tips:
https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello

I hope this helps, but let us know if you the issue is still there and if have any questions!
----------------
If this post helps with your query, then please consider the Accept answer or Like button to help the other users find it more quickly.

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events