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Notifications not being sent by email

I have a new board member and when  I tag them, they are not being notified on the card via email.

 

What am I missing, it works for all other members but not these new ones.

 

Help!

 

 

 

1 answer

hi Leah, it might be the case that the new board members have a different JIRA personal setting.

ask them to review what they have under "personal setting -JIRA" & "email notifications", this should sort the issue you're facing

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