Atlassian Team members are employees working across the company in a wide variety of roles.
November 2, 2021 edited
I think this query is a bit too general to handle over Community as there's many reasons why your director may not be getting notifications. Can you ask them to raise a ticket with Trello Support if you want us to investigate further? https://trello.com/contact
You can also go through our help docs to troubleshoot notifications, or at least understand when they're sent:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.