I think this query is a bit too general to handle over Community as there's many reasons why your director may not be getting notifications. Can you ask them to raise a ticket with Trello Support if you want us to investigate further? https://trello.com/contact
You can also go through our help docs to troubleshoot notifications, or at least understand when they're sent:
Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend B...
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