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Trello
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Not receiving reset password email

Not receiving reset password email

Hi,

I forgot my password and i have been waiting 4 days to get an email link to reset it but I'm not receiving it.

The email is right and it is not on my spam folder.

Can you help me?

1 answer

0 votes

Hi @Luna Rosado sorry to hear this. I would recommend contacting support@trello.com directly on this issue so you can get back to using Trello.

Thanks,

Jodi

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Hi @Jodi LeBlanc ,

Do you have any idea how long do they take to reply? I sent an e-mail 5 days ago and still have no answer.

Thank you any way.

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@Luna Rosado I will try and bring this to the team's attention, sorry for the hassle

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I'll wait for any contact from the team!

@Iain Dooley Thank you.

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Hi Luna,

We've got an email from the address on your Community account in our support system, received yesterday. Expect a response from a Trello support engineer today!

Cheers,
Daniel | Atlassian Support

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I am in the same exact situation. Just emailed support@trello.com, fingers crossed. Am stuck unable to access my Trello boards.. ouch

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Btw, how long do you think I should wait for tech support to answer before giving up?

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