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Not receiving reset password email

Hi, 

I forgot my password and i have been waiting 4 days to get an email link to reset it but I'm not receiving it. 

The email is right and it is not on my spam folder. 

Can you help me?

 

1 answer

0 votes
Jodi LeBlanc Community Leader May 14, 2019

Hi @Luna Rosado sorry to hear this. I would recommend contacting support@trello.com directly on this issue so you can get back to using Trello.

Thanks,

Jodi

Hi @Jodi LeBlanc ,

 

Do you have any idea how long do they take to reply? I sent an e-mail 5 days ago and still have no answer. 

Thank you any way. 

Iain Dooley Community Leader May 14, 2019

@Luna Rosado I will try and bring this to the team's attention, sorry for the hassle

I'll wait for any contact from the team! 

@Iain Dooley Thank you. 

Daniel Eads Atlassian Team May 15, 2019

Hi Luna,

We've got an email from the address on your Community account in our support system, received yesterday. Expect a response from a Trello support engineer today!

Cheers,
Daniel | Atlassian Support

I am in the same exact situation. Just emailed support@trello.com, fingers crossed. Am stuck unable to access my Trello boards.. ouch

Btw, how long do you think I should wait for tech support to answer before giving up?

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