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Not receiving recovery emails, Cannot access new boards

Hello,

I'm trying to re-engage an old account with this email : erika@retrium.com and i'm not receiving any emails that would allow me to reset the account or delete it. I'm also unable to join new boards despite using an invite link from another user

Can anyone from the support team help get me up and running?

Thanks in advance.

1 answer

0 votes

Hey Erika,

 

Thanks for writing to us!

I checked our mail logs and it looks like when we sent the email to that email address from Trello, it was rejected by the mail server with a "Bad Mailbox" message. The mail server was telling our mail server that that email address didn't exist. When this happens, our email server adds the email address to our Blocklist temporarily so that Trello's emails aren't inadvertently treated as SPAM.

I've made sure that the email address is no longer on that Blocklist, so future emails from Trello to that mailbox should be successful.

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