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Not receiving emails when assigned to checklist in Trello

Lea Dorf - Next2
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August 17, 2023

Hi, just starting using Trello for my team!

For some reason, we are currently not receiving Trello notifications BY EMAIL when assigning tasks on boards, for ex. I just tried assigning an item to a member of the team with deadline 10 mins from the time I created and no emails were received. Any help with how to solve this matter?

Thank you!


Lea

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Lea Dorf - Next2
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 17, 2023

Just added a ticket to support, anyway if anybody had an issue like this and solved it let me know!

Dreamsuite Mike
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August 18, 2023

Hi @Lea Dorf - Next2 

Did you take a look at this article?

https://support.atlassian.com/trello/docs/receiving-trello-notifications/#Notification-emails-and-preferences 

 

Important things to note about email notifications in Trello:

  1. They are set at a user level
  2. They default to Periodically for new users
  3. You won't be notified by email if a notification has been read (and cleared) already in Trello

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