Atlassian Team members are employees working across the company in a wide variety of roles.
November 15, 2019 edited
Hi Antoni,
Thanks for posting in Community. If you ever need direct help with your personal account, please reach out to our support team directly at https://trello.com/contact
Community is a great way to get insights from other Trello users, but when you need help with login, the contact form will get your message in our support queue.
I checked our mail logs and it looks like when we sent the first email to that email address from Trello, it was rejected by the mail server with a "Bad Mailbox" message. The mail server was telling our mail server that that email address didn't exist. When this happens, our email server blacklists the email address temporarily so that Trello's emails aren't inadvertently treated as SPAM.
I've made sure that the email address is no longer on the blacklist, so future emails from Trello to that mailbox should be successful.
Hope this helps! Cheers :)
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