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Not receiving email notification

Edited

I have not received any email notifications for the past couple of weeks, I have checked my settings and they are set to send notifications

Regards

1 answer

0 votes
Lara Atlassian Team Jul 09, 2021

Hi Simeon,

Thanks for reaching out!

I checked our logs and can confirm that email was sent to your email address. I've also removed your email from your post for privacy reasons!

Could you please check your spam folder to see if the message may have ended up there?

If it's not in your spam folder, you may need to contact your network administrators to see if the mail message is being blocked at the network level.

For more details, check out our article on not receiving confirmation emails or password reset emails: https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html

What we’d suggest is reaching out to the person who manages your email server, and asking them if it’s possible to add Atlassian's dedicated IP addresses:

167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

Only emails coming from Atlassian will be sent from them.

Please let us know if you have any other questions—we'll be happy to help.

All the best,

Lara
The Trello Team

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