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No response from support?

Chelsea Ray
Chelsea Ray
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April 9, 2024

I opened a ticket a week ago and no one has responded. There's no other way to contact support. This is ridiculous. Anyone have any tricks to get a response?

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Lam
Lam
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 11, 2024

Hi @Chelsea Ray - Lam here from the Trello team. We're experiencing a larger than usual volume of tickets at the moment and it's taking longer to back to our tickets. Please bear with us while we work through them.

 

In saying that I can check on your ticket status, would you mind sharing the 'key' to your ticket? You can find this at the end of your ticket number and will look similar to this 'TRELLO-XXXXXX'

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Trello
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