No emails notification for mentions

[curt wallis]

I have a new board setup with a few new users. I am trying to see why when we add a note or @mention we see the bell on the website, I get a alert on the app but no one gets a email. I used the test email notification page and that worked fine. I have the emails set to immediately. Is there a setting to turn off/on these emails so people do not have to keep checking the boards?

[Hannah Humbert - Simpla Workflows]

@curt wallis maybe check your email preferences? https://support.atlassian.com/trello/docs/receiving-trello-notifications/


Or perhaps the emails are going to a different folder/spam?

[Hannah Humbert - Simpla Workflows]

@curt wallis Just checking in to see if this has answered your question. If so, please click the "Accept Answer" button.