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No Longer Able to Download Attachments

I've always been able to open an attachment and then download it. Now, my only option is to open a new tab. My environment has not changed (PC on Chrome).

Was this a UI design change (a bad one IMHO) or is something not working properly?

1 answer

0 votes
Alex Waite Atlassian Team Jan 16, 2022

Hi Rhonda,

If the attachment is an image or a PDF, it should open in Trello as a preview, not in a new tab. Can you check if you have the External Share Power-Up enabled on your board? This has been causing issues with PDF previews. 

If that doesn't work, raise a ticket with Trello Support - https://trello.com/contact

Where would I find the External Share Power-up setting? I looked in workspace settings but don't see it.

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