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Need to retrieve/change password, but no access to old email.

Our domain changed and we don't have access to our old emails that were used when we set up Trello., Now someone can't remember his password, but we can't retrieve any thing from the old email!

Can Trello change all members of our team to the correct email domain?

Leslie

1 answer

Based on your post, I guess only one member forgot his/her password. We can't do anything about this user.

For others, they need to change their email by doing following steps.

  • Go to trello.com
  • At right-top, click on your profile icon.
  • Choose "Profile and Visibility" option from drop down menu.
  • Scroll down to the bottom.
  • Click on "Change email address" and give your current email in that box.
  • Go to your email and click on confirmation link.


If you couldn't find "Change email address" in above steps, please visit 

https://id.atlassian.com/manage-profile/email and add your new email here.

 

>> Can Trello change all members of our team to the correct email domain?

I guess, it is not possible.

So I suppose I'll have to add him again and delete his old profile?

Yes, unfortunately there is no other way.

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