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My trello account disappear when it uses an atlassian account

rickhou I'm New Here Jul 05, 2021

I registered a trello account in 2019 and joined in a private board with some course documents. It worked well at that moment. The board has no maintenance after 2019, I suppose.

Now, in 2021 when I try to view that board, I am in trouble.

First, it needs an atlassian account. I don't have an atlassian account. I tried my old trello account, it says the email address has no associate atlassian account.

Second, I try to use the same email address to sign up and finally get a new atlassian account. There is nothing in the account.

 

So, where is my old trello account and how can I find my documents on that board?

1 answer

0 votes
Lara Atlassian Team Jul 08, 2021

Hi there,

Thanks for reaching out!

We can definitely look into this for you. Since this is related to private account information, could you please create a ticket at https://trello.com/contact and include a link to a board you should have access to?

Thanks!

Lara
The Trello Team

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