It sounds like they've been added as an Admin at the team level, instead of being added as a member to the board themselves.
Being a member (or admin) of a team does not automatically grant access to a board, so a user will also need to be added to the board as a member.
Open a board and click on the "Show Menu" button in the top right-hand corner. The Add Member section is at the top. Once you are a member of the board, then you'll be able to work it in completely.
Here's some helpful guidance on how to add members to a board: http://help.trello.com/article/717-adding-people-to-a-board
And also a helpful guide on changing permissions: http://help.trello.com/article/791-changing-permissions-on-a-board
I'm experience this same problem. I've added my wife to a board for planning our vacation. She is definitely an admin on the board. I've created a packing list, and she's added items to it.
When she opens the app and goes to the card with the checklist, she initially only sees the items she's added. After fiddling a bit, the items I added pop up too.
She can check any item she added to the list, but checking any item I've added results in an error popping up: "Unable to update check item."
I've tried removing and re-adding her to the board to no avail.
Any help would be much appreciated. Otherwise, the checklist feature is darn near useless! :/
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