My team can't use the checklist.

I just created a board and some cards have checklists. I added 2 people to the team as ADMIN but they cannot check off things on the checklist.

 

Please help

2 answers

0 votes
Matthew N Community Champion Jan 10, 2018

It sounds like they've been added as an Admin at the team level, instead of being added as a member to the board themselves.

Being a member (or admin) of a team does not automatically grant access to a board, so a user will also need to be added to the board as a member.

Open a board and click on the "Show Menu" button in the top right-hand corner. The Add Member section is at the top. Once you are a member of the board, then you'll be able to work it in completely.
Here's some helpful guidance on how to add members to a board: http://help.trello.com/article/717-adding-people-to-a-board

And also a helpful guide on changing permissions: http://help.trello.com/article/791-changing-permissions-on-a-board

I'm experience this same problem. I've added my wife to a board for planning our vacation. She is definitely an admin on the board. I've created a packing list, and she's added items to it.

When she opens the app and goes to the card with the checklist, she initially only sees the items she's added. After fiddling a bit, the items I added pop up too.

She can check any item she added to the list, but checking any item I've added results in an error popping up: "Unable to update check item."

I've tried removing and re-adding her to the board to no avail.

Any help would be much appreciated. Otherwise, the checklist feature is darn near useless! :/

Update: on another card, I've added items to a checklist over time. Some show up immediately when she opens the card. Others do not. The ones that do, she can check. The ones that don't, she can't. It appears to be a syncing issue.

Found a workaround. I copied the afflicted cards to new cards. Those seem to be working fine. I can add new items to the checklist and she can check them.

Weird problem, but got a fix for now

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

103 views 3 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you