Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

My client is having trouble accessing boards from emailed notifications

Hazel Key I'm New Here Oct 07, 2020

When I add a card to a board, one member of that board receives the email notification but gets this error message when trying to access the board: 'Card not found. This card may be on a private board. You may be able to access it by logging in.'

Would love some advice please.


1 answer

0 votes
Torben Atlassian Team Oct 09, 2020

Hi Hazel,

It sounds like the user user is not logged into Trello. We can only display the cards after they log in as we authorize them that they can view that card. Have them log into Trello and try clicking the link again.

If they require further assistance, feel free to direct them to our support team via

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

📹 What is Trello?

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...

794 views 13 30
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you