Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

My account has disappeared

You asked me to log in on my desktop when it was up eveyday until today when I turned my PC on. Now ALL my boards are GONE! However, everything is still there on my cell phone. What's up with that?  Also, I see from my cell phone that my ID is @tmichaelhaney which I now can't find with the "new" credentials that have been assigned to me.

3 answers

1 accepted

0 votes
Answer accepted

Send an email via and support can look up your email associated with your account. It sounds like you signed into a different account on your PC than on your phone. 

I did did try to sing in with the wrong email and when I figured that out there were all my cards. Thanks a bunch. Whew!

0 votes
G subramanyam Community Leader Apr 21, 2021

Hi @Michael Haney welcome to the Atlassian community.

Please be informed that the Trello access will not be deactivated or deleted by the Atlassian team because of any inactivity for some period of time.

Having said, one of the reasons I see in your case is, you might have changed your login credentials or logging with new credentials. If that is the case, I would request to login with your old credentials to find your Trello boards/ account.

Stay safe and stay healthy.

dcm wtf, damm, me too. I can't use recovery link.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristjan Geir Mathiesen - Origo for sharing the picture of Taco having fun with his new friend...

464 views 19 19
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you