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My account has disappeared

You asked me to log in on my desktop when it was up eveyday until today when I turned my PC on. Now ALL my boards are GONE! However, everything is still there on my cell phone. What's up with that?  Also, I see from my cell phone that my ID is @tmichaelhaney which I now can't find with the "new" credentials that have been assigned to me.

3 answers

1 accepted

0 votes
Answer accepted

Send an email via https://Trello.com/contact and support can look up your email associated with your account. It sounds like you signed into a different account on your PC than on your phone. 

I did did try to sing in with the wrong email and when I figured that out there were all my cards. Thanks a bunch. Whew!

0 votes

dcm wtf, damm, me too. I can't use recovery link.

0 votes
G subramanyam Community Leader Apr 21, 2021

Hi @Michael Haney welcome to the Atlassian community.

Please be informed that the Trello access will not be deactivated or deleted by the Atlassian team because of any inactivity for some period of time.

Having said, one of the reasons I see in your case is, you might have changed your login credentials or logging with new credentials. If that is the case, I would request to login with your old credentials to find your Trello boards/ account.

Stay safe and stay healthy.

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