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Missing Managed Users after invite


I'm inviting users into our atlassian suits via Products > Sites >Invite Users. However after invitation and verification they're not showing up in Directory > Managed Accounts. This has never been an issue before today and I can't even add them to any of our Authentication Policies because they're not registered as Managed Accounts. Does anyone know how I can resolve this issue?

1 answer

0 votes
Alex Waite Atlassian Team Feb 27, 2022

Hi @Erika.Salmon - this sounds like an Access issue, not a Trello issue. Can you raise this in the Access forum instead?

Alternatively, you can raise a ticket at

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