Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Merged trello e atlassian accounts - problem

Hi there,

I use trello for a while now, anda i have an API that writes board information to a oracle DB or it used to, until two days ago, i merged my trello account with atlassian.

The API stopped working with the error

"Requested value 'atlassianAccount' was not found."

Does anyone have the same problem? This shouldn´t happen. Despite atlassian bouthing trello, users shouldn´t have this problems.
Can anyone help me?

Thanks in advance

2 answers

0 votes
bentley Atlassian Team Oct 14, 2020

Interesting. Happy to dig into this with you!

Can you post the full API request that you're making (excluding the token!)?

And, what is the API key you are using?

Also, I'd recommend posting developer/API questions over here: There are a number of other people building on Trello's API that might have run into a similar issue that can provide some guidance.

0 votes
Felix Atlassian Team Oct 14, 2020

Hey Rita,

sorry to hear you're having this problem with the API.

Could you provide the Trello API URL you're using?

Make sure you remove the key and token values from the URL, and any IDs too.

For example:{id}?fields=id&cards=visible&key=DO_NOT_INCLUDE&token=DO_NOT_INCLUDE

 That'll help us investigate where this error is coming from.




Hi Felix, I am not sure if this is what you are asking me


is it? 


thanks for your help

bentley Atlassian Team Oct 14, 2020

Hey Rita, Can you share the API key you are using? API keys are OK to share publicly. API Tokens should never be shared.

Like Rita Santos likes this

Hi Bentley,



thanks for your help

bentley Atlassian Team Oct 14, 2020

It looks like all of the API requests you've made are returning 200s successfully. Which leads me to believe that the code you're running is throwing the error.

Can you share the script/code that you are using?

Like Rita Santos likes this

Sorry for taking too long to answer.

From the analysis made the problem might be in my user. When the accounts where merged (trello e Atlassian) something might went wrong.

What I'm doing is

foreach (Member member in Board(vBoardId).Members)

But when it gets to my member (I don't know if I can give you the member ID) the object is not my user but it is the object {Manatee.Trello.Member}

This does not happen with other board members. The other members the object returned is their user and i am the only one that had the accounts merged

We are using trello dll

The only way i get this to work was by ignoring my own ID
But this is not a solution, just a workarround
Can someone please help?

bentley Atlassian Team Oct 19, 2020

Have you also reported this as an issue on the Manatee project?

It sounds like a field is trying to be accessed that is not being returned by the API.

No, do you think it's better?

bentley Atlassian Team Oct 19, 2020

Yeah, I think they might be able to provide more context.

From our perspective, the API call returned 200 (success, everything OK) and the data appears to be as expected.

The error message you are reporting is being generated from the Manatee library I believe. There is a small chance that the library is expecting a value that it should not.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

📹 What is Trello?

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...

754 views 13 30
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you