Member rights not updating

[Margaret Herseth]

Good morning!  Our existing admin recently gave myself and another member admin rights.  I can see the updates on the mobile version of Trello, but on both the desktop app and the browser version, we still show as "normal" members.  Is there typically a lag in these changes?  Any suggestions?  It is not specific to my user name/account, the same is happening for the other newly made admin as well.  I've logged out and back in, which does not solve the problem.

[Valeriia_Havrylenko_SaaSJet]

Good morning @Margaret Herseth !

It sounds like you're experiencing some syncing issues with the admin rights on Trello. While changes usually propagate quite quickly, occasional delays can happen. Here are a few suggestions to try:

1. Clear Cache: Clearing your browser cache or app cache can sometimes resolve syncing issues. This will force the application to retrieve fresh data from the server.

2. Check Permissions: Make sure that the admin rights were properly granted. Double-check the settings to ensure that both you and the other member have been granted the correct permissions.

3. Wait and Retry: Sometimes, changes take a little longer to propagate across all platforms. Give it some time, then try accessing Trello again to see if the admin rights have updated.

4. Contact Support team: If the issue persists after trying the above steps, it might be worth reaching out to Trello support. They can investigate further and provide assistance specific to your account and situation.

Hope it helps!