No problem Sarah. It depends if you're on Trello Enterprise / Free / Business Class
In a free instance it will be greyed out and say 'upgrade' next to it. You do need to be on a paid version (Enterprise or Business Class) and if you're on an Enterprise subscription, you'll need to be an admin (https://help.trello.com/article/1187-creating-template-boards). Are you using a work Trello account? You might need to ask someone who loos after Trello about becoming an admin.
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