Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Mac client shows blank window

I'm using the native Mac client and the main window is blank. I can see my boards in the "Boards" menu but when I select the boards, the main window remains blank. Restarting app does not fix it.

I tried resetting my password and logging in via web page but the Mac client remained blank. I then removed my sessions via the web settings page and restarted the Mac client. The client then asked me to login when it came up, so I logged in with my new password, which appeared to go through without error. But when the board should appear, I again get a blank window. My boards show in the menu so it appears I'm logged in OK its just that the main widow remains blank.

I've not tried re-installing the app but as I've used the Mac store to install the app and I'm at home, I'm not able to easily use the Mac Store app as its set to my work's proxy server to access the store (App Store times-out when not at work). So I'm hoping there is a non-reinstall fix for this.

2 answers

1 accepted

2 votes
Answer accepted

Finally solved the issue by performing steps 4 & 5 from

4. Go to your system's container directory ( Finder -> Go -> Go to Folder ... > "~/Library/Containers/").

5. Remove your com.atlassian.trello directory by dragging it to the trash.

THANK YOU! This happened to me today. I appreciate you looking into this.

Yes! Thank you!

If you cannot find the directory com.atlassian.trello, try on ~/Library/Containers/Trello.trello

And delete it.

Try launching trello again, it should ask you for your login details and all should be fine.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

1,306 views 12 31
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you