Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

MIGRATION TOTALLY FAILED?! WHERE ARE ALL MY TRELLO BOARDS? there is no one to call.

What just happened? No warning. Nothing. I did not even get an email. I am totally reliant on Trello and all my boards just got migrated somewhere I CANNOT access! Where are they?! Help. 

4 answers

1 accepted

0 votes
Answer accepted
Keli Atlassian Team Mar 25, 2020

Hi @Sarah Hoffman

Keli here with the Trello Support team. Can you reach out to us at http://www.trello.com/contact and provide the email previously associated with your Trello account, and a link to any boards you may have used on that account? We'll be happy to dig into this with you there! 

I reached back out via customer support and provided the information you requested. What is going on?! I was using Trello all day then got this "easy migration" notice. The migration was so far from easy. I have no idea what is going on. Super unhappy user. Why didn't Trello tell us they had sold off to Atlassian? I feel lost in the digital void along with all my much needed, much relied on Trello boards. The only boards left behind are some I use less but am still glad they're there. My main boards just vanished.

I had the same issues. I sent a support request to the Trello support team. I hope I can get it fixed. I still have access to my boards via my phone app.

I was finally (after much pestering of customer service or not service as I experienced until Trello folks helped) able to re-access boards that got migrated via the new email I had to enter - migration prompts said I had a "business email" so I used a back up email and new password then pestered customer service via the page you have to fill out - they got me a link to be able to switch accounts. Now some of my boards are in the old account, some in the new and they say I have to bring the boards into the new account by making them shared(?) - not sure if that's correct - or adding my other user name as an admin.

 

I could not find an easy way to switch between accounts and still have not found that. It would help immensely if we could stay in Trello and easily switch accounts. I'm sure there's a button or something for that but I don't know it.

I have faced the same issue with the migration. The walkthrough indicated that by migrating I'd still be able to access my existing boards. However all boards I have created have completely disappeared after the "successful" migration and I can no longer access my old account at all. 

Any suggestions on how to revert the migration or access my boards would be greatly appreciated.

0 votes
Keli Atlassian Team Mar 27, 2020

Hi all. If you used the Log in with Google function during the migration to the Atlassian account, that likely used a different email address than the on you have registered to your Trello account. Because the email was different, Trello didn't know who you were, and created a new account for you.

The good news is that your old account is still there, just as before, so you can log back into it using your username and password, and then complete the account update again.

This time, don't choose Log in with Google, and just create a regular Atlassian password, and it'll complete no problem, and you'll end up in the correct account as expected.

If this doesn't help, give us a shout at http://www.trello.com/contact, and we'll dig into this with you! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 What is Trello?

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...

261 views 8 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you