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Lost comments / activity

Dear community, 
We moved yesterday a private board to a team Trello board and when we looked in the new team board ( sales) all the comments are lost . How we can get them back ?
I searched already here and in Trello settings, but no clue how to get them back.

Kind regards,
Fabian

2 answers

1 accepted

1 vote
Answer accepted

I think you may have copied the board instead of moving it (which means the original still exists). 

https://help.trello.com/article/802-copying-cards-lists-or-boards

see the part where it says “we don’t copy comments or card activity”. 

If you go to the original board and just change the team that will move it. 

Thanks a lot ! Have a nice weekend !

0 votes
Vero Rivas Community Leader Feb 05, 2021

Hi @Fabian Vendrig 

  I think the comments cannot be retrieved

  Anyway, you can request help from trello support

  https://trello.com/es/contact#/

Cheers

Dear Vero,

Oef, that is bad news :-( .

Thanks for your answer, I wrote the support  hope they can help.

Have a nice weekend !
Fabian

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