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Looping accounts triggers unsuccessful login

Can someone assist on how to fix a looping access that is prohibiting a user to access her account? Initially the user has firstname.lastname@zzz.com and lastname.firstletter@zzz.com to use. However, a day came that both accounts were not accessible and is just looping giving the user to enter her other account.

 

Has anyone encountered and solved this issue?

1 answer

0 votes

Hey Chester,

Hm, we should be able to dig more into that, but since we'll be looking at account details and emails, I'd say we should move this out of the public community.

Would you mind reaching out to us over at https://trello.com/contact or have your team member send us that email? We'll be happy to help!

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