Login with passkey not working

ZiJie Wu _Jeff_
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January 4, 2025

I am using Trello app on macOS, and I cannot login using my Google account with Passkey.

 

The login process would stuck at this page

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Alisson Sartor
Atlassian Team
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January 6, 2025

Hello, ZiJie Wu _Jeff

Is this issue happening on desktop app or web? Can you give more details about it?

Kind Regards
Alisson
Trello Team

David
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January 25, 2025

I'm also similarly experiencing this problem. I have the trello app for macOS desktop from the App Store using iPad Air M2. Rather than using Google,  I'm attempting  to use my Atlassian login with an established passkey (using apple's native passwords app).  The application never prompts me to use my Touch ID to provide the passkey, but rather hangs.  I was able to use my recovery key to eventually login to the application. 

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ZiJie Wu _Jeff_
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I'm New Here
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January 4, 2025

Screenshot 2025-01-04 at 11.31.58.png

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