Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Locked out of an account Edited

Hello,

So I got locked out of my Trello account because of 2FA :( Lost access to the connected phone and, unfortunately, can't find backup codes. I don't really care about this account so I'd create a new one but here's the problem:

- I'm trying to create a new account, something like myemail+trello@myorganisation.com

- trello sees that this is an email address from myorganisation.com and wants me to log in using Atlasian account through Google only

- I can log in to my Atlassian account using Google but only myemail@myorganisation.com, not myemail+trello@myorganisation.com

- I'm not able to log in to the old Trello account or create a new one

What to do in this situation?

Cheers!

1 answer

0 votes

Hi @lukasz odziewa 

It's difficult to advise on this situation because it involves Atlassian user accounts.

I'd advise contacting Trello Support via this link - https://trello.com/contact#/ - and see if they can help advise on next steps for you :)

Ste

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 What is Trello?

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...

759 views 13 30
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you