Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,484
Community Members
 
Community Events
165
Community Groups

Link Cards for Jira no longer working

I used to have functionality where I could post a Jira link into a card and it would convert the card to a link card and I could see Jira issue details automatically.

This functionality quit working at some point yesterday. Converting cards manually (right-click and select convert) is no longer an option and I have checked to see that my Jira account is still connected. 

The real kicker is that when I first save the card, I can see it convert for a couple seconds, then it reverts to just a card with a link at the top. 

Any assistance would be greatly appreciated. 

2 answers

0 votes
Navid Nahidi Atlassian Team Oct 14, 2021

Do non-Jira links work and are you including the 'https://' with the url?

Yes non-Jira links appear to be working and yes I have the https in there. 

As an example, on one single board I have both old cards from when they were still converting, and new cards that will not convert, other than the millisecond where it appears to convert before it reverts back again.  

Navid Nahidi Atlassian Team Oct 19, 2021

What happens when you click the atlassian switcher (the 9 dot icon on the upper left)?  Do you happen to see a "not logged in" empty state?

No, I'm able to switch to Jira/confluence with one click. 

Navid Nahidi Atlassian Team Oct 19, 2021

Hi Lindsey, could you create a support ticket https://trello.com/en-US/contact#/  and provide screenshots and more details within the support ticket?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,392 views 28 41
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you