LOST MY ACCOUNT after my domain name has expired

Deleted user October 27, 2024

I have a trello account where I used a domain email as a username, now I no more own that domain, how to get back my old account?

When I try to login, they send the verification code through that email that doesn't exist anymore.

 

Help please!

1 answer

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Tansu Akdeniz
Community Leader
Community Leader
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October 27, 2024

Hi @[deleted] 

Welcome to the community.

If you don't have access to an old email, you can't recover.

Please see this article written here.

Also, check Atlassian team response here.

You don't use that email anymore

You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and aren't using your work email anymore. This can also happen if you delete your email account.

For security reasons, we are not able to change the email address on your account (see below). Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account.

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