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Keep having to approve Planyway Power-Up


Hi Trello community,


Our company uses the Planyway Power-Up but every time I open it, a pop-up window shows up first that I have to give Planyway permission through - and only then will Planyway open.


This is getting a bit annoying, especially as the pop up has a tendency to open on my second display and so sometimes I have to hunt for it etc.


Has anyone had this issue before? Are there any settings on Trello or Planyway or my Mac that I could change to remedy this?


Thanks so much for any pointers!


2 answers

1 accepted

0 votes
Answer accepted
Tania Marketplace Partner Jan 18, 2021

Hi @Helena

It's Tania from Planyway team. 

The problem you're describing would allow me to suggest that you're using Safari browser. 
If so, then you'd need to uncheck "Prevent cross-site tracking" in the browser Preferences to eliminate the need to log in to Planyway each time you open it:


Please notice that by default Safari deletes cookies and data. Here is a link to the Apple support article - link.

Hope this helps. 

Kind Regards, Tania

Thanks so much, @Tania. This seems to have done the trick.

0 votes
Vero Rivas Community Leader Jan 18, 2021

Hi @Helena 

  Try to contact with Trello Support


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